Has my booking gone through?

To check that your nakedpassport purchase has gone through

Once the payment has gone through a confirmation page would have showed up with your login name and temporary password.

You will also receive a confirmation email (to the email address provided) with the same login name and temporary password for you to sign into our manage booking system.

If, however, you do not receive it within an hour or so of your transaction then please check your spam or junk mail folder and if it is not there, then contact us

To check that your bus trip booking has gone through

If you got your reference number on the confirmation page, you are booked. The reference number looks like this: 1230101-08N1-AKLWLG. Check that your reference number has 17 characters.
If you didn’t get your reference number, please check your email for the nakedbus.com® confirmation email. If you have received this then your transaction was successful. Your confirmation email has your reference number.
If, however, you do not receive it within an hour or so of your transaction then please check your spam or junk mail folder and if it is not there, then contact us.

Booking Form does not work

Make sure that:

• your browser has javascript enabled
• you are using the latest version of Firefox (1.5+) or Internet Explorer (5.5+)
• you have cookies enabled

If you are having problems with the booking form please follow these instructions:

Problem: Can’t enter a “travel to” destination

Solution:

1. upgrade your browser to the latest version (we support IE6 +, Firefox 1.5+, and recent versions of Safari).
2. enable javascript.

You can enable javascript as follows:

• Firefox 1.xx: Tools -> Options -> Web Features : “Enable JavaScript”
• Firefox 2.xx: Tools -> Options -> Content : “Enable JavaScript”
• Internet Explorer: Tools -> Internet Options… -> Security -> Custom Level… : “Scripting” : “Active scripting” : “Enable”

Problem: Booking form keeps logging out when I try to search

Solution: Please ensure that you have cookies ENABLED. This website uses cookies to store details of the trip(s) you are searching for. At the very least you’ll need to allow cookies for the domains ibooking.nakedpassport.com and nakedpassport.com.

To enable cookies:

• in Firefox go to Tools -> Privacy, and tick “Accept cookies from sites”
• in Internet Explorer go to Tools -> Internet Options -> Privacy and set the slider on “medium”

You should then be able to use the booking form.

Problem: My travel date is not available

Solution: We release seats for a limited set of future dates (the dates that bookings are available vary from time to time). Please check when your date will become available.
Please note that some services do not run every day. See nakedpassport.com/bus-timetables for more details.

If you are having other booking problems, please email us via the contact form.

Problem: My destination does not show up in the “travel to” box

Solution: nakedbus.com® does not have a same day service between these two locations. You will have to make an overnight stop. Use the route map to plan your trip.

Please note that we do not sell ferry tickets so you will have to make your own arrangements for the ferry between Picton and Wellington.

Cancellations

You cannot cancel your passport once purchased.

You can cancel trips booked as long as it is more than 24 hours before departure. Please use the cancel booking function on the website. We do not accept cancellations by email or phone.

Problem with your journey?

If anything went wrong with your journey, let us know using the contact form.

Why doesnt the 0900 number work?

Some phones are barred from calling 0900 numbers (you may be able to make toll calls but not calls to 0900 numbers). In this case it sounds like the number is disconnected or not working.

What to do: Call your phone service provider (Telecom, Vodafone etc) and ask them to remove the 0900 bar from your phone. They may say that you do not have a toll bar - but please persist - explain that it is an “0900 toll bar” and don’t take no for an answer!

Please note that you can only call the 0900 number from New Zealand

We have an 0900 number in order to reduce our costs so that we can offer lower fares to our customers. 99% of our customers do not need to contact us by phone, and we do not wish to penalise them by increasing the fares to pay for a call centre, when all the information on our service can be found on the website.

Upon calling our 0900 number there is a message provided stating the price of the call per minute and an option for customers to hang up at this stage if they do not wish to pay for the call. We also have a free email service.

Alternatively you can contact us via the Contact Form.

Lost Property

Fill in our contact form with your reference number, a detailed description of the item(s) and a number to contact you at, and we will try to find your property.

• You will be liable to cover any cost to return the item(s) to you
• We will only contact you if we have found the item

Payment method

Credit Card

We accept all major credit cards:

• Visa
• MasterCard
• American Express
• Diner’s Club
• JCB
• Farmers Card (enter 12/25 for the expiry date)

Agent

We have a number of agents who can make your booking for you across New Zealand. You can go through the booking process on the website and click on “Agent Pay” button. You will then receive a reference number for you to take and pay at one of our agents. The reference number will contain your chosen pass plus tours and adventures, which is great news for those who choose not to pay by credit card on our website.

How to make a nakedpassport.com purchase

1. Select the pass with the desired number of trips – one pass per person
2. Select tours and adventures available (remember you can receive discounts on your passport when you purchasing these tours and adventures at the same time) – Click Next
3. Fill in your personal details (the correct email address is vital as all information will be send there and don’t forget to check the shopping cart one last time) – Select one payment method
4. Use the login name and password to sign into your very own nakedpassport

How do I book a trip

In the grey “start_” box on the top left:

• Select the number of passengers travelling
• Select their departure point from a location in the ‘Travel From’ drop down list
• Select their destination point from the ‘Travel to’ drop down list
• Select the departure date from the 4rd drop down list (this can be up to 60 days ahead)
• Select the return date from the 5th drop down list – if it is only a one way journey, do not select anything
• Click on the “start search” button

You will notice a progress bar on top of the page, showing which stage you are at while you are in the process of booking your trip.

3. The selected date will appear in the grey column, with a selection of available times and fares available.(On either side of this grey column, there will be the times for the day before and the day after the date you selected, if the passenger is flexible on dates.)

4. Select the appropriate time by clicking on it.

5. If you have more than one journey to book at once, click on “Add to Basket” then repeat steps 2 through to 5.

6. Once you selected your trips, click “Confirm”.

Cancellation and Refund Policy

Nakedpassport purchases are non-refundable.

If you made a mistake or cannot meet a reserved booking you can cancel the booking online. The cancellation has to be complete 24 hours before the bus departure time of your original booking. Please see our “How to Cancel” video.

Can I book with the driver?

All our bookings have to be completed online through the manage booking system (when you sign in with your login name and password). This is because our buses will only stop at the location if there are customers to be picked up. So make sure you book your seat online to avoid disappointment.

I wish to be pickup/drop off at another location

Unfortunately our buses only pick-up/drop-off at the designated stops that you booked for. You could try asking the driver if your preferred drop-off point is on the route (before where you have booked to) and whether they would mind stopping for you. However, it is at the drivers discretion as to whether they do this or not, and we cannot guarantee this.

If you wish to be picked up at a different stop you must cancel your booking and make a new one.

Credit Card Security

We use 128 bit security for a completely secure site so you can rest assured that your payment is secure. We use iframes for the payment window, so the padlock and “https” in the address bar, which usually indicate a secure site, do not appear. The iframe page is HTTPS, which is a version of HTTP that includes data encryption for security, but the outside page is not.

If you wish to confirm this, you can open the iframe page outside the frame. To do this in your Firefox browser, right-click on the payment frame, and choose This Frame -> Show Only This Frame, and it looks like this:

Your Email address

You can rest assured that we will not spam you or sell your email address to a third party. We will only use your email address to send you booking confirmations or, if you have signed up to it, our monthly newsletter, which you are able to unsubscribe from at a later date if you wish to do so.

Privacy Policy

Your privacy is extremely important to us. We are committed to protecting the privacy of any personal information you provide. This policy explains how we manage personal information and the security precautions taken.

What we collect

We collect information about you our online customers and other website users, including:

• personal information provided voluntarily when completing a booking or other online transaction
• website usage information through tracking individual website users’ click behaviour
• aggregated data, measuring traffic to the websites but not relating to you personally

If you choose not to provide personal information when requested, certain services may not be available to you online. Details including your name, address, email address, telephone number, credit card number and nakedrewards membership number may be required in order to process your bookings, email registrations or nakedrewards transactions online.

How we protect it

When you book trips or access your nakedrewards information, a secure server is used.

We use industry standard data encryption (SSL) for transmission of personal information such as credit card details you provide online. You can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information.This encryption provides greater consumer protection than many forms of offline credit card payment.

Nakedbus.com® makes no warranty in respect of the effectiveness of encryption used and Nakedbus.com® is not responsible for events arising from unauthorised access of the information you provide.

How we use it

We collect personal information for the following purposes:

• to assist in providing the services you request, including nakedbus bookings
• to process any communications you request
• internal research
• to verify your identity and assist you if you forget your login or password details on any websites
• any other use that you authorise

When we will disclose it

In order to provide the service, We will disclose details of your bookings to Nakedbus.com contractors. We will not sell, or allow other third parties access to your information for any other reason unless it is authorised or required by law or authorised by you.

How you can access and correct information

You may request access to and correction of your information, or request Nakedbus.com® access and correct your information, at any time. If you have registered as a user on the Nakedbus.com® website, you may access and update your information by logging in with your username and password. You may also unsubscribe from Nakedbus.com®’s email communications at any time by clicking on the “Unsubscribe” link in every Nakedbus.com® special offer email you receive. If at any time you are unsure of how to access or correct your information, please contact us.

How we use cookies

A cookie is a small text file which Nakedbus.com® may put on your computer’s hard disk in order to recognise your computer at a later time. A cookie cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number, or email address. You may configure your web browser to not accept cookies, however you may experience a loss of functionality as a result.

In particular, if you do not accept cookies, you will not be able to make bookings using the site. This is because we use a cookie to store your journey selection between screens.
We may use the information collected by cookies to:

• track website usage patterns
• store journey selections in the booking process
• display content more relevant to you, based on information we collect when you visit our websites
• enable you to use certain services on our websites
• assess effectiveness of online advertising campaigns

What happens when we change this policy

When Nakedbus.com® materially modifies this Privacy and Security Policy, a notice will be placed on Nakedbus.com®’s home page. We also recommend you routinely review this Privacy and Security Policy to understand how we manage the personal information that you provide.

Contact us

If you have any questions about the privacy and security of your personal information, please contact us.